Re: “Raleigh Grande 16”

OMG- Has anyone else had such an experience?
I bought tickets and dropped my teenage daughter and her friend off at the Raleigh Grande movie theatre box office early Friday evening and when I picked them up they told me they had had such a horrible experience. Apparently the movie theatre has converted their seats to assigned seating but the girl at the ticket box NEVER told us and the girls were rudely kicked out of seats twice until they figured it out but then there were people in their supposed assigned seats - front row, which they would never have picked - who wouldn't move because the theatre was oversold and they ended up having to sit on each other's lap sharing a single seat!! I was so mad I even drove back to complain and the manager said that as long as they got to see most of the movie that was good enough for him! I am so outraged and will NEVER step foot at the Raleigh Grande again! This type of arrangement is so atypical it should have been clearly advised at the box office. It was the equivalent of paying full price for squalor.