kayladcall | Indy Week

kayladcall 
Member since Oct 9, 2015


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Re: “Durham tries to prevent Aqua NC from reselling city water to 751 South

I'm a couple years late on this article, but seriously, can we all just come together and do something to get Aqua NC OUT OF NORTH CAROLINA? I moved to Hickory in August, and since then, I have had nothing but trouble from Aqua. They lie constantly and will not address any of the serious problems that we have.
After having three pets die unexpectedly, within the first month of living here, I have been testing our water. I have been collecting and storing weekly samples and repeatedly calling Aqua, the County Health Department, The North Carolina Division of Environmental Quality, and the EPA. Our nitrates have been at 40-60ppm since we moved in (the legal limit is 10ppm)! And our pH has been a steady 7.6
It took the NCDEQ calling Aqua to get them to actually talk to me. Ridiculous. Then, after the millionth call, last Friday, and finally threatening to sue Aqua, all of a sudden our water has an entirely different chemistry.
I tested the water on Sunday and the pH was 7.8 with Nitrates around 50ppm. Today the nitrates are at 10ppm and our pH is a solid 6. A 6! Our pH went from a 7.8 to a 6 within a few days. I called Aqua to ask about it and they said that they had no idea how that could happen and they (for the 100th time) told me that my tests (I'm using three different ones) are all wrong. They promised a technician would call me and they never did.
They also promised me last week that someone would come out to take a sample of our water on Tuesday to have it sent off to be tested. I got a report in the mail yesterday saying that they took the sample from our tap outside, on the house, and the test came back with a nitrate reading of 4.5ppm. What a lie! I was home all day on Tuesday, and outside most of the day (including the time when they claim they took the sample, which was at 9:25am).
They are falsifying reports and flat out lying to their customers. They are an unethical, and quite honestly evil company, since they do not care about the well-being of their consumers at all.
We NEED them out of our state. Preferably, we, as a nation, need them out of business altogether.
If anyone has any ideas on how to make this happen, PLEASE let me know. I would be grateful and glad.

Posted by kayladcall on 11/21/2015 at 2:40 AM

Re: “Aqua North Carolina found a legal way to raise its rates—at customers' expense

I'm a couple years late on this article, but seriously, can we all just come together and do something to get Aqua NC OUT OF NORTH CAROLINA? I moved to Hickory in August, and since then, I have had nothing but trouble from Aqua. They lie constantly and will not address any of the serious problems that we have.
After having three pets die unexpectedly, within the first month of living here, I have been testing our water. I have been collecting and storing weekly samples and repeatedly calling Aqua, the County Health Department, The North Carolina Division of Environmental Quality, and the EPA. Our nitrates have been at 40-60ppm since we moved in (the legal limit is 10ppm)! And our pH has been a steady 7.8
It took the NCDEQ calling Aqua to get them to actually talk to me. Ridiculous. Then, after the millionth call, last Friday, and finally threatening to sue Aqua, all of a sudden our water has an entirely different chemistry.
I tested the water on Sunday and the pH was 7.8 with Nitrates around 50ppm. Today the nitrates are at 10ppm and our pH is a solid 6. A 6! Our pH went from a 7.8 to a 6 within a few days. I called Aqua to ask about it and they said that they had no idea how that could happen and they (for the 100th time) told me that my tests (I'm using three different ones) are all wrong. They promised a technician would call me and they never did.
They also promised me last week that someone would come out to take a sample of our water on Tuesday to have it sent off to be tested. I got a report in the mail yesterday saying that they took the sample from our tap outside, on the house, and the test came back with a nitrate reading of 4.5ppm. What a lie! I was home all day on Tuesday, and outside most of the day (including the time when they claim they took the sample, which was at 9:25am). No one came and took a sample of our water. No one came by at all.
They are falsifying reports and flat out lying to their customers. They are an unethical, and quite honestly evil company, since they do not care about the well-being of their consumers at all.
We NEED them out of our state. Preferably, we, as a nation, need them out of business altogether.
If anyone has any ideas on how to make this happen, PLEASE let me know. I would be grateful and glad.

3 likes, 0 dislikes
Posted by kayladcall on 11/21/2015 at 2:37 AM

Re: “Why Aqua NC customers are furious about their service

For the record, this isn't just a Triangle problem. I recently moved to Hickory and my only option for water is Aqua NC (which is ridiculous anyway, since I mail the checks to Pennsylvania). The water quality is awful! I figured this out because after buying three separate water test kits, I decided to compare the results to city water. The Aqua NC water is full of all kinds of contaminants that we should not have to consume or put on our bodies.
Along with that, the nitrate levels are high enough to seriously harm infants! The government would not allow these levels in city water, but since Aqua NC is privately owned, they can poison us with no repercussions. It's disgusting.

5 likes, 0 dislikes
Posted by kayladcall on 10/09/2015 at 4:07 PM

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