Jill O. | Indy Week

Jill O. 
Member since Sep 12, 2011


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Re: “Kerry Catherine Jewelry

Tarnished and irreparable. That's how I'd describe my relationship with Kerry Catherine Jewelry.

My husband has purchased at least 7 pieces of jewelry for me from Kerry Catherine Jewelry over the past 8 years. Formerly, we were satisfied customer of this business. We used to feel special at the store because of the employees, the customer service, and the unique designs. They would often recognize us by name and treat us as precious customers.

That all changed this summer when I went in to have a pair of Kerry Catherine Jewelry pearl earrings repaired and to look for another, new pair of yellow-gold earrings. I interacted with the male co-owner. I now feel foolish for not leaving when I received a quote of $150 to repair a pair of pearl earrings that I've owned for only 2 years. I was confused about the cost and the extra repair services, which sounded experimental (and that I later learned are a short-term repair that can cause long-term damage). I expected it would cost around $50 to reset the pearls. However, since I'm a long-time customer of Kerry Catherine Jewelry, and I've had good experiences in the past, I trusted and went ahead, despite my gut feeling and the condescending and rude way that the male co-owner spoke to me.

Subsequent follow-ups were upsetting and frustrating. Originally, the male co-owner told me he'd be in touch within a week about the new earrings. When I called after 2 weeks to check on status (in a normal way, as a normal customer does), he yelled at me about how I was treating him, how he didn't know where my earrings were in the process, and that I was causing other customers to leave the store (during our 6 minute conversation). Um, what?! Dude, customers are leaving because you're screaming at another customer on the phone. I asked to speak to the female co-owner, but that just enraged him further. Yikes.

When my husband later went in and asked to speak the female co-owner, the male co-owner called the police. What?! I emailed the female co-owner about the craziness, no reply. When my husband called a week later (because I was too scared to call), the female co-owner told him my earrings were ready and she was planning to call me. Um, ok? I never received that call, but I did get an email from the male co-owner telling me that he would call me eventually to schedule pick-up and that my husband and I should not call the store. That was the only communication I ever received from Kerry Catherine Jewelry during the entire ordeal. Finally, after 5 weeks I had an escort from a (wonderful) North Hills Public Safety officer, I paid $160.13 for my earring repair, and picked up my earrings all while being lectured again by the male co-owner. Afterwards, I felt like should have a stiff drink to recover.

My husband and I did our best to try dealing with the female co-owner directly, since she has been nice in the past (and the business is named for her), but the male co-owner was unavoidable, irrational, paranoid, and a long list of other negative adjectives. For several weeks, I wasn't certain I'd ever get my property back.

I have some very basic expectations from a business that unfortunately, in my experience, Kerry Catherine Jewelry doesn't share.

So friends, I rescind any positive recommendation I ever made for this business. Please accept my apologies.

6 likes, 0 dislikes
Posted by Jill Koethcke Osborne on 09/08/2014 at 8:40 PM

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