Carla Thorpe | Indy Week

Carla Thorpe 
Member since Dec 30, 2014


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Re: “Why Aqua NC customers are furious about their service

This company is terrible and there is nothing that the customer can do about it. We need water, there is no other company in the area to provide it and we can't dig our own well. Something certainly needs to be done. In September after they flushed their system multiple families in the neighborhood came home to busted pipes and water leaks. I fixed my leak the same day but little did I know that there were multiple leaks. I continued to auto pay my bill the regular amount as I have done for the last 10+ years. I even payed an extra $50.00 to cover the one day leak that had just occurred. The next thing I know, I received a phone call from Aqua and they told me that I owed them an additional 100.00. I paid while I was on the phone. After I paid, they still came out and turned off my water and told me I had to pay a restoration fee and a deposit even though they knew the bill was paid before the water was turned off. they told me they had no way of contacting the driver in time. I do plan to report them to the utilities commission even if it does not do any good. I figure if enough people complain to the utilities commission, eventually someone will hear us. They should be required to return a large portion of there unearned profits back to the people.

8 likes, 1 dislike
Posted by Carla Thorpe on 12/30/2014 at 3:08 PM

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