BDH | Indy Week

Member since Oct 24, 2013



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Re: “Why Aqua NC customers are furious about their service

I have been living in Hopson Downs, a subdivision in southern Wake County, for 7 years now and have fought Aqua about the quality of my water for the entire time. This past week I have again had Aqua technicians to my house as a result of my water being dirtier than usual to the point that I can not risk washing clothes in it. I get the same reason/cause of the problem that the chlorine content is out of whack and causing the minerals in the water to oxidize. My typical water has a slight dis-colorization to it but from time to time is almost chocolate coming out the faucet. I have spoken to several people at Aqua all the way up to the North Carolina COO, Tom Roberts, and have gotten no where. In my conversation with him today, I asked to be given a phone call every other day to be given updates as to where they were in resolving my issue, he refused. I asked when I can expect a resolution and he said he needed to find out the availability of his staff. He told me that before any work can be done he would need to notify all the customers on the system about it being flushed. When asked when the notice would go out, he refused this simple request. I asked him about reimbursement for expenses that I would incur for taking my laundry to be cleaned since I can not do it in my own house, he denied that. I asked for the name of his superior in Pennsylvania so I can talk to them, he denied that. I asked what he plans to do if the 'super flushing' does not resolve my problems and he refused to commit to any other measure of resolution. Is there any legal action being taken by a group of Aqua customers?

13 likes, 4 dislikes
Posted by BDH on 10/24/2013 at 11:18 AM

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