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      <title>Comments On: Why Aqua NC customers are furious about their service
    
      by Lisa Sorg</title>
      <link>http://www.indyweek.com/indyweek/why-aqua-north-carolina-customers-are-furious-about-their-service/Content?oid=3232822</link>
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      by Lisa Sorg</description>
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      <pubDate>Wed, 19 Jun 2013 00:00:01 -0400</pubDate>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
    <link><![CDATA[http://www.indyweek.com/indyweek/why-aqua-north-carolina-customers-are-furious-about-their-service/Content?oid=3232822&show=comments#3639638]]></link>

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    <author><![CDATA[momof3inwakecounty]]></author>
    <description>
      
      <![CDATA[Our community has had several residents complain to Aqua's so-called President, only to get the same form letter back from them saying the exact same thing.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=3639637">momof3inwakecounty</a>]]>
    </description>
    <pubDate>Thu, 16 May 2013 12:43:21 -0400</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
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    <author><![CDATA[soul.survivor]]></author>
    <description>
      
      <![CDATA[I absolutely despise this company. The people I bought my house from wouldn't let me see their water bill before I bought the house.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=3259485">soul.survivor</a>]]>
    </description>
    <pubDate>Fri, 01 Feb 2013 14:37:24 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
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    <author><![CDATA[Andrew Kirby]]></author>
    <description>
      
      <![CDATA[My house uses Aqua NC and I have found myself guzzling water directly out of the kitchen sink faucet on a daily basis. You should send me a sample of your water, because the thought of a huge difference in quality is a bit concerning.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=3252678">Andrew Kirby</a>]]>
    </description>
    <pubDate>Fri, 25 Jan 2013 18:08:51 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
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    <author><![CDATA[VirgilCane]]></author>
    <description>
      
      <![CDATA[Perhaps something like this... <br>
<br>
<a href="http://www.huffingtonpost.com/ralph-nader/consumer-advocacy-groups_b_2458171.html" rel="nofollow" target="_blank">http://www.huffingtonpost.com/ralph-nader/&hellip;</a><br>
<br>
... could help.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=1225889">VirgilCane</a>]]>
    </description>
    <pubDate>Fri, 11 Jan 2013 16:18:39 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
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    <author><![CDATA[Randy Heasley]]></author>
    <description>
      
      <![CDATA[We also live in Holly Brook Subdivision and have shared the incredible Aqua bills ...like everyone else. To the article on choice and property taxes and having drawbacks is ridiculous.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=3240778">Randy Heasley</a>]]>
    </description>
    <pubDate>Thu, 10 Jan 2013 13:00:07 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
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    <author><![CDATA[khudson24]]></author>
    <description>
      
      <![CDATA[I too live in the Holly Brook subdivision and the poster above, Shelley Hight, clearly and accurately has described our situation in this neighborhood. We can't use the water Aqua provides for simple daily routines that the average person takes for granted, without paying elevated costs.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=3240710">khudson24</a>]]>
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    <pubDate>Thu, 10 Jan 2013 11:59:13 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
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    <author><![CDATA[Shelley Hight]]></author>
    <description>
      
      <![CDATA[Mr. Roberts,<br>
I appreciate that you have pride in the company you work for - as we all should. <br>
<br>
But I invite you to spend a month at my home in the Holly Brook subdivision off Kildaire Farm Road, Apex.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=3240684">Shelley Hight</a>]]>
    </description>
    <pubDate>Thu, 10 Jan 2013 11:32:44 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
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    <author><![CDATA[Apexresident]]></author>
    <description>
      
      <![CDATA[It is not true that we "chose" to live in subdivisions served by Aqua. In our case, we were not told we were in an area with this service when we bought our house.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=3240537">Apexresident</a>]]>
    </description>
    <pubDate>Thu, 10 Jan 2013 08:16:32 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
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    <author><![CDATA[wafranklin]]></author>
    <description>
      
      <![CDATA[A major issue is that the Republican General Assembly belonging to Governor Pope is incrementally moving to privatize civic functions, like water, sewer, etc., even where things are working well, and less expensively. If they get their way and make cities and counties justify public utilities again private bids, you will see a bunch of people permanently screwed.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=1229149">wafranklin</a>]]>
    </description>
    <pubDate>Wed, 09 Jan 2013 22:31:17 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
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    <author><![CDATA[Tom Roberts]]></author>
    <description>
      
      <![CDATA[This is Tom Roberts from Aqua North Carolina. We’re proud of our service in North Carolina, including the work we’re doing right now in Wake Forest to help dozens of homeowners connect to Aqua’s public drinking water system after the residents’ private wells were found to be contaminated by toxic solvents.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=3236028">Tom Roberts</a>]]>
    </description>
    <pubDate>Sun, 06 Jan 2013 10:50:40 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
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    <author><![CDATA[ct]]></author>
    <description>
      
      <![CDATA[> It strikes me as one that an attorney might make<br>
<br>
A bit paranoid, don't you think? I'm merely an in-city resident who willingly pays incremental city taxes but tires of people who don't elect to pay them and then complain about the state of affairs in the county.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=1224998">ct</a>]]>
    </description>
    <pubDate>Sat, 05 Jan 2013 22:43:21 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
    <link><![CDATA[http://www.indyweek.com/indyweek/why-aqua-north-carolina-customers-are-furious-about-their-service/Content?oid=3232822&show=comments#3234992]]></link>

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    <author><![CDATA[Joan]]></author>
    <description>
      
      <![CDATA[When Aqua took over management of the community wells in my Orange County neighborhood, the water quality and service both improved substantially over what they had been when the developer was handling (or, more often, failing to handle) our water.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=2683100">Joan</a>]]>
    </description>
    <pubDate>Thu, 03 Jan 2013 23:30:17 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
    <link><![CDATA[http://www.indyweek.com/indyweek/why-aqua-north-carolina-customers-are-furious-about-their-service/Content?oid=3232822&show=comments#3234920]]></link>

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    <author><![CDATA[mmdotson]]></author>
    <description>
      
      <![CDATA[Welcome to the future of our  water supply.....
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=1565272">mmdotson</a>]]>
    </description>
    <pubDate>Thu, 03 Jan 2013 19:34:04 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
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    <author><![CDATA[Lisa Sorg, Indy Editor]]></author>
    <description>
      
      <![CDATA[This is from the Aqua America website: "Aqua North Carolina, Inc. serves more than 250,000 residents in 53 counties."<br>
It depends on whether residents and customers are considered the same unit.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=1224634">Lisa Sorg, INDY Editor</a>]]>
    </description>
    <pubDate>Thu, 03 Jan 2013 16:52:35 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
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    <author><![CDATA[Goaglen]]></author>
    <description>
      
      <![CDATA[According to company records, there are 73,000 water customers and 14,600 wastewater customers. The 53 counties or service area appears to be correct.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=1226076">Goaglen</a>]]>
    </description>
    <pubDate>Thu, 03 Jan 2013 14:42:04 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
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    <author><![CDATA[VirgilCane]]></author>
    <description>
      
      <![CDATA[Reply to: ct on 01/03/2013 at 9:00 AM<br>
<br>
You wrote:<br>
<br>
"People who live in the subdivisions served by Aqua made conscious decisions not to live in areas served by municipal water. Often times, their decisions were motivated by the desire to avoid the incremental property taxes that would be payable to a city.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=1225889">VirgilCane</a>]]>
    </description>
    <pubDate>Thu, 03 Jan 2013 14:07:30 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
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    <author><![CDATA[Andrew Stephens]]></author>
    <description>
      
      <![CDATA[Brown particles visible at the treated point of use, is one thing but what of the unseen or minute bugs and chemicals in there too... maybe time to get it checked out for purity...
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=2801262">AndystUK</a>]]>
    </description>
    <pubDate>Thu, 03 Jan 2013 10:51:18 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <author><![CDATA[Otto Ladensack]]></author>
    <description>
      
      <![CDATA[I've been falsely billed for as much as 650 gallons per day for a whole cycle, or $704, by the municipality of Durham. I'm not alone and even with 2 years of supporting data from before and after a meter change the city would not refund my loses!
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=2978447">Otto Ladensack</a>]]>
    </description>
    <pubDate>Thu, 03 Jan 2013 10:02:45 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
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    <author><![CDATA[Jeff S]]></author>
    <description>
      
      <![CDATA[These companies often do more harm to area residents that are not their customers than anyone else. Look at the wells of long-time residents that were sucked dry because the latest white-flight suburb popped up down the road.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=1231563">Jeff S</a>]]>
    </description>
    <pubDate>Thu, 03 Jan 2013 09:52:14 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <title><![CDATA[Re: Why Aqua NC customers are furious about their service]]></title>

    
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    <author><![CDATA[andrew.jones.5477272]]></author>
    <description>
      
      <![CDATA[I bought my first house in Charlotte back in 2005 and, growing up in the country, had no idea how much water should cost. Only after taking a class in college in which my teacher condemned privatized utilities did I learn that our water was through Aqua NC, a private utility.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=3234249">andrew.jones.5477272</a>]]>
    </description>
    <pubDate>Thu, 03 Jan 2013 09:31:50 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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    <author><![CDATA[ct]]></author>
    <description>
      
      <![CDATA[People who live in the subdivisions served by Aqua made conscious decisions not to live in areas served by municipal water. Often times, their decisions were motivated by the desire to avoid the incremental property taxes that would be payable to a city.
        
        <br />
        Posted by 
        
          <a href="http://www.indyweek.com/indyweek/Profile?oid=1224998">ct</a>]]>
    </description>
    <pubDate>Thu, 03 Jan 2013 09:00:47 -0500</pubDate>
    <source url="http://www.indyweek.com">Indy Week</source>
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