To those commenting and reading: As a Chef who has written reviews for a free weekly as a fill-in there are a few things you can find fault with in this review, but that's another topic. That said, I agree with everything said about the food and service in this article. Now before you are tempted to insult me, let me explain how I review and how I try new restaurants.
Having opened restaurants before I know from first-hand experience what the first few weeks are like. It's chaos. No one reviews a restaurant in the first two weeks for that reason. I visited Radius three times: Once the first week, once the second, and once the third. For a restaurant reviewer this is a great way to get a picture of where a new restaurant is headed, and by week three the should have the bugs worked out for the most part.
My first visit was horrible all around. I'm a wood-fired pizza aficionado so my hopes were high, and I looking for things to believe in. For the second visit it was adequate, but lacking. For the third it slid back to abysmal.
Each visit I had the EXACT same thing. Again, a great way to measure progress. Now, I won't go into the food details (since I'm attempting to make an overall point), but I will say the crust was the largest problem for them food-wise. The service however got worse each visit. On my third visit a waitress insisted reading us the desert menu even though we didn't ask, and on the second our waitress attempted to tell me that my pizza was properly cooked when the crust wasn't even blonde.
So that is what I would have written my review on. Afterwards, I went back for a fourth time just to try something different. I ordered a sandwich on an average lunch day. It arrived 40 minutes later barely warm, with cold limp fries accompanying it. My lunch partner fared no better with a soggy pizza. We made no comment, and decided to finish and head out since the food was "OK" overall, and we didn't have time to wait for more food.
As we finished our meal sitting at their beautiful bar another patron asked the bartender if she wanted to know if he liked his meal (she had what seemed to be a dismissive attitude towards all the customers at the bar and ignored them as much as possible). She replied "sure", and he proceeded to tell her that his meal took a very long time and came cold. What she said next floored me. She looked at him and said "Yeah, it seemed cold to me too", turned around, and walked away. My lunch partner both looked at each other and shook our heads in disbelief. I usually tip 20% out of respect and laziness (it's easier than doing the math), but this time I took out my phone and calculated exactly 15%, and fel too generous at that.
So, was it fair to write a review after one visit on Last Friday? Probably not, but this review nailed a summary of every experience I've had there, and like the reviewer we both believe it still has promise and look forward to a better meal there someday.
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Indy Week • 201 W. Main St., Suite 101, Durham, NC 27701 • phone 919-286-1972 • fax 919-286-4274
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