have spent many, many hundreds of dollars here over the last 10 years. The food is truly special, from the deli salads, to the condiment bar (garlic paste! Load up!) to the astonishingly good bread. But I'm not going back - ever. The service is truly atrocious. I had lunch today with my wife and son. We ordered a fadayer (pizza-like baked pie, really good) to split, while my son had souvlaki. the fadayer showed up, and - after 5 minutes of no souvlaki, we asked- what gives? The dish had been served to an adjacent table, where it had been promptly eaten! The server said he'd rush an order for us - and it took 30 MINUTES to arrive! Really!! I complained to the cashier who had taken our order, and he simply said he was sorry. New servers, what a shame. No, I said, the kitchen slowed this down excessively, too. In any case, I expected them to take the charge off, or offer us SOMETHING, but we got a limp apology, and that was it.
I am really disappointed by this. The food here is really, really good, and I've eaten a lot of Mediterranean food in my day, between Armenian spots in SoCal, Palestinian joints across Michigan, and Greektown in Chicago. But they routinely have the WORST service when the place is slightly busy- and when the place is packed, as it was today, forget it. I hate to not eat this great food again - but I won't. Franklin Street is lined with excellent joints (hit up Sandwhich immediately across the street), and I can't be bothered to give these guys more of my $.
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Indy Week • 201 W. Main St., Suite 101, Durham, NC 27701 • phone 919-286-1972 • fax 919-286-4274
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