Recent Comments
Re: “Why Aqua NC customers are furious about their service”
This is Tom Roberts from Aqua North Carolina. We’re proud of our service in North Carolina, including the work we’re doing right now in Wake Forest to help dozens of homeowners connect to Aqua’s public drinking water system after the residents’ private wells were found to be contaminated by toxic solvents. We live here, and we work here. We care about the water we deliver to your homes. If any Aqua customer has a concern or problem, please call our customer service department at 877.987.2782. If you have a concern you’d like to share with me directly, I want to hear from you. You can reach me at AquaNCPresident@aquaamerica.com, and you’ll receive a prompt reply. We thank Indy Week for its interest in what we do and look forward to continuing to serve communities across North Carolina.
Re: “Aqua North Carolina found a legal way to raise its rates—at customers' expense”
This is Tom Roberts from Aqua North Carolina, and I’d like to set the record straight about the cost of Aqua’s water and sewer service. Allegations that average Aqua customers incur monthly charges of hundreds of dollars are simply not true. A bill that high could be the result of an unpaid balance carried forward from a previous billing period, or it could reflect very high water use. Aqua’s water and sewer rates are approved by the state utilities commission after exhaustive scrutiny to ensure they’re fair and appropriate. Average Aqua customers in most of our service communities who use about 5,000 gallons of water a month would get a water bill of about $43 and a sewer bill of a little over $67 for a total Aqua bill of about $110. Your rates, fees and water use per month are printed right on your bill. Of course, please call Aqua at 877.987.2782 or email me directly at AquaNCPresident@AquaAmerrica.com if you have any concerns.