Wake Forest Resident -
Send me an e-mail at AquaNCPresident@aquaamerica.com and I will have someone contact you concerning your water quality concerns.
President & COO
Aqua North Carolina, Inc.
If you would send me your contact information including address, I would be happy to have someone contact you next week about your water.
My name is Tom Roberts and I am the President of Aqua North Carolina. I write in response to the article above which I believe significantly misunderstands and misinterprets the recently passed House Bill 710.
North Carolina’s water service improvement charge (WSIC) is a law that proactively addresses the problem of rebuilding and repairing aging water and sewer infrastructure, while maintaining strict and comprehensive regulatory oversight. More than 25 states throughout the country use a WSIC-type mechanism to address aging electric, gas and water utility infrastructure. The North Carolina process preserves the same ultimate, stringent oversight by the North Carolina Utilities Commission as it exercises currently over investment decisions and costs. Furthermore, there are explicit provisions for audit, reconciliation and, if necessary, refund with interest. These system improvement provisions help address the enormous need for infrastructure investment in critical sectors, contain numerous consumer protections, and have benefitted many customers and communities throughout the country.
Aqua is dedicated to providing a high level of service to its over 74,000 customers state wide. If you should have any questions, feel free to contact me at AquaNCPresident@aquaamerica.com.
This is Tom Roberts from Aqua North Carolina, and I’d like to set the record straight about the cost of Aqua’s water and sewer service. Allegations that average Aqua customers incur monthly charges of hundreds of dollars are simply not true. A bill that high could be the result of an unpaid balance carried forward from a previous billing period, or it could reflect very high water use. Aqua’s water and sewer rates are approved by the state utilities commission after exhaustive scrutiny to ensure they’re fair and appropriate. Average Aqua customers in most of our service communities who use about 5,000 gallons of water a month would get a water bill of about $43 and a sewer bill of a little over $67 for a total Aqua bill of about $110. Your rates, fees and water use per month are printed right on your bill. Of course, please call Aqua at 877.987.2782 or email me directly at AquaNCPresident@AquaAmerrica.com if you have any concerns.
This is Tom Roberts from Aqua North Carolina. We’re proud of our service in North Carolina, including the work we’re doing right now in Wake Forest to help dozens of homeowners connect to Aqua’s public drinking water system after the residents’ private wells were found to be contaminated by toxic solvents. We live here, and we work here. We care about the water we deliver to your homes. If any Aqua customer has a concern or problem, please call our customer service department at 877.987.2782. If you have a concern you’d like to share with me directly, I want to hear from you. You can reach me at AquaNCPresident@aquaamerica.com, and you’ll receive a prompt reply. We thank Indy Week for its interest in what we do and look forward to continuing to serve communities across North Carolina.
Indy Week • 201 W. Main St., Suite 101, Durham, NC 27701 • phone 919-286-1972 • fax 919-286-4274
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