Would NEVER go back. I had 2 appointments months apart at this salon, and both times I was seen around 30 minutes AFTER my scheduled appointment. Neither of these times was it the stylists fault, but in the owner's infinite wisdom, he had pushed unscheduled clients onto my stylist, which in turn made him late. When I brought this to the owner's (Don) attention, he basically said everyone has problems. Did NOT apologize or try to make amends for my double inconvenience. He then trash talked me to my stylist after I left, like it was my fault. He is arrogant and unprofessional and I don't care how talented his staff is/was, I would not send my enemies there. The only reason I did not post this complaint sooner is that I didn't want to harm the stylist in any way, when it was ONLY the owner that had made the decision and was the one who was rude. Again, I would NEVER come back to that salon, as there was no problem with the stylists there, ONLY the owner. Maybe if the owner had shown some concern the day I was there and visibly upset, instead of responding to me like a jerk, I wouldn't have had to post anything. I can imagine your stylists leave because they cannot deal with your horrible, arrogant behavior either.
Indy Week • 201 W. Main St., Suite 101, Durham, NC 27701 • phone 919-286-1972 • fax 919-286-4274
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