I made reservations for a party of 35 at Sparians 3 weeks in advance. I received a call from management the night before the event asking me to make changes to my reservations. They called me back 4 hours later and said they realized they can still assist me and I can keep my reservations. The day of the event February 19, 2011, I had my entire party of 35 people there and they told me my reservations had been cancelled. We were supposed to eat and bowl. They told me it would be a 3 to 4 hour wait. I saw some available tables and available bowling lanes. I asked mgmt if they would split my group, so we could still eat and bowl. They told us they would not be able to give us a sufficient time line of when we could be seated or bowling until every one that was in line have gotten tables. We waited an hour and they still said it maybe 3 or 4 hours before we could be seated or could bowl. We saw other people walk in without reservations and get a table and a lane. We finally were fed up, and told the management we would leave if nothing were available soon. They said “ok leave”. As we left, we saw 4 lanes available with no one bowling and a significant amount of tables available. The location was not packed at the time we were there. My party of 35 was willing to pay the ridiculous prices for food and bowling. The management and customer service was horrible. The location is pretty but their service, high prices, and customer care is horrible. If they do not change the way they treat their customers, and make adjustments to their prices, they will not be in business long.
Indy Week • 302 E. Pettigrew St., Suite 300, Durham, NC 27701 • phone 919-286-1972 • fax 919-286-4274
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