Unless you are a friend or long term customer, expect your custom piece to be put on the back burner. I suggest you get a finished date in writing and a "not to exceed" date. She will probably balk at this but I can attest to the fact that waiting and waiting leaves a bad taste that lingers even after the piece is completed and in your possession. Unless you have a relationship with her, do not go there for custom pieces. If you dont mind waiting up to a year than go for it. Also, keep track of complaints at the Better Business Bureau.
At work at the NC Museum of Art