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Re: “Kerry Catherine Jewelry

Tarnished and irreparable. That's how I'd describe my relationship with Kerry Catherine Jewelry.

My husband has purchased at least 7 pieces of jewelry for me from Kerry Catherine Jewelry over the past 8 years. Formerly, we were satisfied customer of this business. We used to feel special at the store because of the employees, the customer service, and the unique designs. They would often recognize us by name and treat us as precious customers.

That all changed this summer when I went in to have a pair of Kerry Catherine Jewelry pearl earrings repaired and to look for another, new pair of yellow-gold earrings. I interacted with the male co-owner. I now feel foolish for not leaving when I received a quote of $150 to repair a pair of pearl earrings that I've owned for only 2 years. I was confused about the cost and the extra repair services, which sounded experimental (and that I later learned are a short-term repair that can cause long-term damage). I expected it would cost around $50 to reset the pearls. However, since I'm a long-time customer of Kerry Catherine Jewelry, and I've had good experiences in the past, I trusted and went ahead, despite my gut feeling and the condescending and rude way that the male co-owner spoke to me.

Subsequent follow-ups were upsetting and frustrating. Originally, the male co-owner told me he'd be in touch within a week about the new earrings. When I called after 2 weeks to check on status (in a normal way, as a normal customer does), he yelled at me about how I was treating him, how he didn't know where my earrings were in the process, and that I was causing other customers to leave the store (during our 6 minute conversation). Um, what?! Dude, customers are leaving because you're screaming at another customer on the phone. I asked to speak to the female co-owner, but that just enraged him further. Yikes.

When my husband later went in and asked to speak the female co-owner, the male co-owner called the police. What?! I emailed the female co-owner about the craziness, no reply. When my husband called a week later (because I was too scared to call), the female co-owner told him my earrings were ready and she was planning to call me. Um, ok? I never received that call, but I did get an email from the male co-owner telling me that he would call me eventually to schedule pick-up and that my husband and I should not call the store. That was the only communication I ever received from Kerry Catherine Jewelry during the entire ordeal. Finally, after 5 weeks I had an escort from a (wonderful) North Hills Public Safety officer, I paid $160.13 for my earring repair, and picked up my earrings all while being lectured again by the male co-owner. Afterwards, I felt like should have a stiff drink to recover.

My husband and I did our best to try dealing with the female co-owner directly, since she has been nice in the past (and the business is named for her), but the male co-owner was unavoidable, irrational, paranoid, and a long list of other negative adjectives. For several weeks, I wasn't certain I'd ever get my property back.

I have some very basic expectations from a business that unfortunately, in my experience, Kerry Catherine Jewelry doesn't share.

So friends, I rescind any positive recommendation I ever made for this business. Please accept my apologies.

1 like, 0 dislikes
Posted by Jill Koethcke Osborne on 09/08/2014 at 8:40 PM

Re: “Duke Campus: Center for Documentary Studies

The CDS is closed on Sundays, so stop telling me that it is an event that is happening today... Sunday.

Posted by Jesse Ainslie on 08/10/2014 at 4:25 PM

Re: “Apex Mosque

Beautiful Masjid..diverse and nice people..you will feel warming and welcoming there...great programs and spiritual place..love it.

1 like, 0 dislikes
Posted by rachid on 06/28/2014 at 5:53 AM

Re: “Luna Lee Ray Studio & Garden

My rating may be biased because I am in the show! Just wanted to let you know the map is wrong, it will take you to the wrong place. How can we fixed this? here is the correct map:

https://www.google.com/maps/place/101+Horne+Hollow/@35.92833,-79.095094,742m/data=!3m2!1e3!4b1!4m2!3m1!1s0x89acc34f7c4dbb6f:0x42814ed51b0ec3f6?hl=en

Posted by Cathy Kiffney on 05/01/2014 at 7:13 AM

Re: “Josh's Hope

Transitioning from adolescence to adulthood is hard enough . . . imagine the obstacles for young people struggling with serious mental-health issues. Come out to this fabulous and fun event and support Josh's Hope to provide job- and life-skills training to young adults with mental illness.

Posted by ohsabrina on 04/23/2014 at 5:17 AM

Re: “Quick Moves Inc. Durham Moving Company

http://www.howtopackforamove.com/
http://westcoastmoversusa.com
http://www.righttouchmoving.com
http://eastcoastmovingandstorage.com
http://executivemovingandstorage.com
http://www.movingcompaniesreviews.us

1 like, 0 dislikes
Posted by Anuska Singh on 02/17/2014 at 1:45 PM

Re: “The Scrap Exchange

I love visiting the Scrap Exchange. I started going there when they were still at North Gate. They have tons of great treasures.

Posted by Umsteadr on 12/18/2013 at 7:37 PM

Re: “Global Breath Studio

Thanks, Cameo, we've updated the information.

Posted by Denise Prickett, INDY Editorial Web Director on 12/06/2013 at 12:47 PM

Re: “Global Breath Studio

The address is wrong. It's 119 W. Main St., Suite 300, Durham, NC 27701

Posted by Cameo Edwards on 12/04/2013 at 10:22 AM

Re: “Cameron's

Thanks, Christy! We've updated the info.

Posted by Denise Prickett, INDY Editorial Web Director on 10/27/2013 at 10:23 AM

Re: “Cameron's

Hi! I wanted to let readers of IndyWeek know that our address has changed! We are no longer in University Mall on Estes.

We are now located at:
370 East Main Street, Suite 130
Carrboro, NC 27510

This is beneath the new Hampton Inn in Carrboro, next to The ArtsCenter and Cat's Cradle.

The phone number is the same, so feel free to call us with any questions!

Posted by Christy Hendrick Croft on 10/25/2013 at 8:22 PM

Re: “Gold Assay Jewelers 

LOVE the products, and terrific service!

Posted by SimplyMe on 07/30/2013 at 4:52 PM

Re: “Wake Forest Farmers Market

I have been to most of the markets in the area and we are truly lucky to have so many choices.
The amount of effort and cooperation between vendors and the managers to create these shopping options, can often go unnoticed by the customers who spend their Saturday mornings leisurely strolling the many venues. I am particularly impressed with the Wake Forest Farmers' Market because this group puts on their show with no corporate sponsors or municipal funding of any kind. It's just a 'organic' community of farmers, bakers, craft persons and musicians who team up and bang out a marketing experience that I find truly enjoyable each time I go. From the lively conversations between the vendors themselves and the often fascinating discourse that takes place when a patron asks a question about something that caught their eye.
Though sometimes a little rough around the edges and not as polished as some others in their peer group, the Wake Forest Farmers' Market stands alone in when it comes to my favorite way to start my Saturdays.

1 like, 0 dislikes
Posted by sonny on 06/05/2013 at 12:50 PM

Re: “The Borough

Best patio to eat and drink! Love the "How do you Q?" drink and The Uberwisconsin - grilled cheese!

1 like, 0 dislikes
Posted by arthurb3 on 05/15/2013 at 5:02 PM

Re: “Wake Forest Farmers Market

I have been to most of the markets in the area and we are truly lucky to have so many choices.
The amount of effort and cooperation between vendors and the managers to create these shopping options, can often go unnoticed by the customers that spend their Saturday mornings leisurely strolling the many venues. I am particularly impressed with the Wake Forest Farmers' Market because this group puts on their show with no corporate sponsors or municipal funding of any kind. It's just a 'organic' community of farmers, bakers, craft persons and musicians who team up and bang out a marketing experience that I find truly enjoyable each time I go. From the lively conversations between the vendors themselves and the often fascinating discourse that takes place when a patron asks a question about something that caught their eye.
Though sometimes a little rough around the edges and not as polished as some others in their peer group, the Wake Forest Farmers' Market stands alone in when it comes to my favorite way to start my Saturdays.

1 like, 0 dislikes
Posted by sonny on 05/13/2013 at 8:32 PM

Re: “Ultimate Comics

If you love comic books, come to Ultimate. They have an incredible selection and a staff that not only loves to read comics, but love to share them with readers new and established. The store is incredibly nice and and their events are legend!

Posted by Jeremy Tarney on 05/09/2013 at 1:05 PM

Re: “Bull City Records

Great little record shop! And it's all due to Chaz being such a great host. Platters galore!

Posted by Fuzzsonic on 05/01/2013 at 11:18 AM

Re: “Tienda y Carnicera La Superior

Food is to die for!!!
simple and honestly a taste of Mexican cuisine
And you MUST visit their bakery!!! the flan is AMAZING not to mention the bread baked daily!!!!

2 likes, 0 dislikes
Posted by yummies on 04/16/2013 at 7:56 PM

Re: “Ultimate Comics

These guys are great! I have been here a lot, and always come home with a ton of great stuff. They have a very nice selection of comics, graphic novels, shirts, and novelties. I have a subscription box there, and it changed my life! Thanks Guys!!

Posted by krystinlc on 04/13/2013 at 4:50 PM

Re: “Bull City Records

Great selection, and Chaz's knowledge of music is unsurpassed. He makes incredible recommendations based on what you like. He hasn't missed a recommendation yet for me.

1 like, 0 dislikes
Posted by dudek on 04/04/2013 at 10:38 AM

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