We're beggin' ya: If you meant to dial area code 9-1-9, and you dialed 9-1-1 by mistake, DO NOT HANG UP | Citizen
Citizen
INDY Week columnist Bob Geary's Raleigh news & politics blog

Archives | RSS

Friday, August 3, 2012

We're beggin' ya: If you meant to dial area code 9-1-9, and you dialed 9-1-1 by mistake, DO NOT HANG UP

Posted by on Fri, Aug 3, 2012 at 11:38 AM

So here's the deal. You have to dial the area code now. So you dial 9-1-9. Oops, you dialed 9-1-1 by mistake.

In Wake County, that happened 5,655 times.

In July.

So you did that, and now what? Well, you just hang up, right?

No. NO.

5,655 times NO!

You stay on the line.

Otherwise, the cops think you called 9-1-1 because somebody was breaking into your house and you hung up because that somebody just put a gun to your head.

That's what they're paid to think. You want them to think that way. They send a patrol car. They have to.

It's a big waste of their time and your tax money.

So if you misdial, they ask that you stay on the line. Tell the operator, "Oops. No problem here."

(How do they know that the guy with the gun didn't tell you to say that? I dunno. Probably the tone of your voice.)

Anyway, this has gotta be the sixth or maybe 16th plea we've gotten from the Raleigh-Wake emergency responders on this subject. We pass it along in hopes it will help a little.

Ten-Digit Misdials Continue to Plague 9-1-1 Center

Four months after its introduction, ten-digit dialing continues to cause significant problems for the Raleigh-Wake Emergency Communications Center. Instead of dialing the area code 919, callers are mistakenly dialing 9-1-1 and hanging up.

Misdials and hang-up calls divert resources away from actual emergencies since dispatchers must dial back on hang-ups to assure that an emergency is not taking place. If no response is received from the call-back, dispatchers send a police officer to the source of the call to make certain that no assistance is needed. During the second quarter of this year, emergency operators answered nearly 25 percent more 9-1-1 calls, and made almost 60 percent more outgoing calls than they did during April, May, and June of last year.

The bulk of these numbers are a direct result of the requirement to dial 10 digits within our area code. As a result, real emergencies can’t be answered as quickly as they used to be because 9-1-1 staff is engaged in dealing with these erroneous calls.

During July, 5,655 dispatches were made to check on the welfare of hang-up callers, a rate of 7.6 per hour which is the highest number recorded since the problems began with the introduction of 10-digit dialing. Nearly 3,2000 of these dispatches were within the City of Raleigh. While some calls were verified and cleared prior to an officer’s arrival, Raleigh Police still spent more than 300 hours last month responding to 9-1-1 hang-ups.

“If you dial 9-1-1 incorrectly, it is imperative that you stay on the line,” said Emergency Communications Director Barry Furey. “The only apparent cure is careful dialing. We can’t fix this issue without the public’s help.”

Tags: , , ,

Pin It

Comments

Subscribe to this thread:

Add a comment

INDY Week publishes all kinds of comments, but we don't publish everything.

  • Comments that are not contributing to the conversation will be removed.
  • Comments that include ad hominem attacks will also be removed.
  • Please do not copy and paste the full text of a press release.

Permitted HTML:
  • To create paragraphs in your comment, type <p> at the start of a paragraph and </p> at the end of each paragraph.
  • To create bold text, type <b>bolded text</b> (please note the closing tag, </b>).
  • To create italicized text, type <i>italicized text</i> (please note the closing tag, </i>).
  • Proper web addresses will automatically become links.

Latest in Citizen



Twitter Activity

Most Recent Comments

Trying to make some sense of the TPP. All you need to know it´s that while we are busy with …

by jsanchez on Fast-track trade for the TPP: David Price says — No. (With an *) Plus, an afternoon update … (Citizen)

If you or someone you know was forced out of the poker/sweepstakes business or lost their job, because this dirty …

by Constitution for games on Sweepstakes gambling on the way out in NC? (Citizen)

To those think it is addictive and a problem are the ones sounds like had the problems and not winning. …

by nickie on Sweepstakes gambling on the way out in NC? (Citizen)

You know...to those who dislike the gaming rooms..whether you have played in one or not...it is your chose to play …

by ThisWorld on Sweepstakes gambling on the way out in NC? (Citizen)

Of course you can't give airtime to fringe conspiracy theorists, flat earthers, etc! People who can take a voluntary blessing …

by Michael Czeiszperger on In Raleigh: Hitler used ovens, Obama will use hospice to kill people like me. (Citizen)

Comments

Trying to make some sense of the TPP. All you need to know it´s that while we are busy with …

by jsanchez on Fast-track trade for the TPP: David Price says — No. (With an *) Plus, an afternoon update … (Citizen)

If you or someone you know was forced out of the poker/sweepstakes business or lost their job, because this dirty …

by Constitution for games on Sweepstakes gambling on the way out in NC? (Citizen)

Most Read

No recently-read stories.

Visit the archives…

© 2016 Indy Week • 201 W. Main St., Suite 101, Durham, NC 27701 • phone 919-286-1972 • fax 919-286-4274
RSS Feeds | Powered by Foundation